Privacy Policy

Fincore Fx Limited ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, process, and disclose your information when you use our services provided through www.fincorefx.com.

We are licensed and regulated under the Financial Act of Saint Lucia with registration number 2024-00509. Our services, including over-the-counter margined derivative contracts such as contracts for difference (CFDs) and spot foreign exchange (forex), involve high-risk financial instruments. Please ensure you fully understand the risks involved before engaging with these products, and seek professional advice where necessary.

1. General

Fincore FX is committed to compliance with applicable data protection laws, including the UAE Federal Decree Law No. 45 of 2021 Concerning the Protection of Personal Data, its associated Executive Regulations, and international data protection guidelines (the "Law"). This policy, together with our terms of use and any other referenced documents, outlines how we handle your personal data. By accessing www.fincorefx.com, you consent to the practices described in this policy.

We prioritize the confidentiality of your information, and our employees are trained to handle personal data with care. Any breaches of this policy will result in disciplinary actions, including dismissal if necessary. A data protection officer is designated to ensure our ongoing compliance with this policy and applicable laws.

2. Information We Collect

We collect the following types of personal data:

Information You Provide to Us:

You may provide personal information through forms on our website, by phone, email, or other communication methods. This includes:

Name, address, date of birth, email, phone number, and financial information (tax, payment details, etc.).
Documents such as photographic ID for regulatory purposes (e.g., AML/KYC compliance).
Additional information may be collected voluntarily, such as through surveys or promotional offers, to improve services.

Information We Automatically Collect:

When you visit our website, we may automatically collect:

Technical information (IP address, browser type, time zone, operating system).
Data about your interactions with our website (URL clickstream, page interaction data, response times, etc.).
Telephone communications with our staff, including the date, time, and key account information.

Information from Third Parties:

We may receive additional information from third-party providers, such as business partners, advertising networks, analytics providers, and credit reference agencies, primarily for AML/KYC compliance and risk management.

3. Cookies

We use cookies to improve your experience and our services. Please refer to our Cookie Policy for detailed information on how cookies work and how we use them

4. How We Use Your Information

We use your information in the following ways:

Information You Provide:

To fulfill contractual obligations and provide the services you request.
To communicate information about similar services and products.
To provide targeted advertising and measure its effectiveness.

Information We Automatically Collect:

For internal operations, including troubleshooting, data analysis, testing, and research.
To enhance our website’s performance and security.
To ensure our website content is displayed in an optimized format.

Information from Third Parties:

For compliance with regulatory requirements, such as AML/KYC.
To assess credit risk and ensure our contractual agreements are fulfilled.

5. Disclosure of Your Information

We may share your personal information with:

Other companies within the Fincore FX group.
Service providers who assist us with administrative, financial, insurance, or marketing services.
Introducing brokers, credit reference agencies, and regulators, where necessary for compliance and fraud protection.
Authorized third parties, as instructed by you or required by law. In the event of a merger, acquisition, or asset sale, your data may be shared with prospective buyers or sellers.

6. Data Security

We employ robust security measures, including encryption and multi-layered firewalls, to protect your personal information. While we strive to protect your data, no online transmission is completely secure. By using our site, you accept the inherent risks associated with transmitting personal data online.

All stored data is encrypted and protected on secure servers. We advise you to safeguard your password and avoid sharing it with others.

7. International Data Transfers

Your data may be transferred to, and stored in, locations outside of your country of residence. By submitting your personal data, you agree to this transfer, which will always be carried out in compliance with applicable data protection laws.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections to any inaccurate information.
Opt out of receiving marketing communications.
Withdraw consent where it has been previously given.